FAQ
Frequently asked questions
Answers to the questions we are asked most often about products, consultations, orders and shipping.
PRODUCTS
Are your products natural?
Our formulas are made in an artisan cosmetic laboratory and are based on herbal dyes and ingredients of botanical origin. On every product page you will find the full list of ingredients (INCI), so you can check the composition yourself.
How do I apply henna?
Mix it with hot water until you get a smooth cream, apply it to your hair and leave it on for the time shown on the pack. Every product lists the recommended steps and times on the label and in the How to use section.
Does henna cover gray hair?
Coverage depends on the shade you choose and on the percentage of gray hair. If you are unsure, request the free consultation: by looking at photos of your hair we will recommend the most suitable shade.
Can henna lighten my hair?
No. Herbal dyes create rich tones and can darken or intensify the color, but they do not lighten your starting color. If you want a result lighter than your base, tell us in the consultation: we will guide you to the best solution.
Should I do a test before applying?
Yes. We always recommend a skin sensitivity test 48 hours before, in the crook of the elbow, and a strand test to check the color result. Full instructions are on the label.
Where can I find the ingredients (INCI)?
On each product page, in the Ingredients section, and on the label of the pack.
CONSULTATION
How does the free consultation work?
Email us at least three photos of your hair (front, side and from above, looking down at your part) and a short description of the color you would like. Gianpio studies your hair and replies within 24 hours, Monday to Friday, with the recommendation that suits you best. The consultation is free and with no obligation to buy. You will find all the instructions on the Request your consultation page.
What happens to my photos?
We use them only for the consultation and they are automatically deleted after 30 days.
ORDERS AND SHIPPING
How much does shipping cost?
In Italy shipping costs €5.90 and is free on orders from €79. For other countries the cost depends on the destination and is calculated at checkout. All the details are on the Shipping page.
How long does my order take to arrive?
We prepare your order within 1–2 business days. Delivery in Italy usually takes 3–5 business days; for other countries you will find the times on the Shipping page.
Do you ship internationally?
Yes, across Europe and to many other countries. For shipments outside the European Union, any duties and import taxes are paid by the recipient.
Can I track my parcel?
Yes. When your order ships you will receive an email with the tracking number.
Can I change or cancel an order?
Yes, as long as it has not shipped yet. Write to us as soon as possible at shop@gianpiocappucci.it stating your order number.
RETURNS AND PAYMENTS
Can I return a product?
You have the right of withdrawal within 14 days of delivery for products that are still sealed. For hygiene reasons, opened cosmetics cannot be returned. All the conditions are on the Returns and refunds page.
Which payment methods do you accept?
Credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay and Shop Pay. Details on the Payments page.
Is payment secure?
Yes. Payments are made over an encrypted connection through Shopify Payments and PayPal. Your card details are handled by the payment system and are never visible to us or stored on our systems.
Didn't find the answer?
Write to us at shop@gianpiocappucci.it: we reply Monday to Friday, usually within 2 business days.