Refund policy
Returns and Refunds
Last updated: October 14, 2026
The products on this website are sold by M.H.P. S.R.L., Piazza Giacomo Matteotti 4, 80053 Castellammare di Stabia (NA), Italy, VAT no. 11009711216.
Right of withdrawal
If you are buying as a consumer, you may withdraw from your purchase within 14 days of delivery, without giving any reason. To exercise this right, simply inform us clearly within this period by writing to shop@gianpiocappucci.it with your order number; you may also use the withdrawal form at the bottom of this page.
Once you have notified us of your withdrawal, you have 14 days to send the products back to us. We will send you the instructions and the return address: please wait for our reply before shipping, so that we can process your return more quickly.
Sealed products: when the right of withdrawal does not apply
For health and hygiene reasons, the right of withdrawal does not apply to cosmetic products that have been opened after delivery (Art. 59(e) of the Italian Consumer Code). You can therefore return hennas and treatments only if the packaging is intact and the seal has not been removed.
Condition of returned products
Products must be returned to us intact, in their original packaging and well protected for shipping. If a product reaches us damaged or with tampered packaging, we may reduce the refund in proportion to the product’s loss of value.
Return shipping costs
If you withdraw from your purchase, the cost of shipping the return is borne by you. If the product you received is defective, damaged or different from what you ordered, the return is at our expense and we will provide the shipping label.
Refund
We will refund the price of the products and the standard shipping cost you paid within 14 days of the day you notified us of your withdrawal. We may withhold the refund until we have received the products, or proof that you have shipped them. If you chose a shipping method more expensive than standard shipping, the difference is not refundable. Refunds are made using the same payment method used for the order; the time it takes for the funds to appear depends on your bank or on PayPal.
For orders shipped outside the European Union, any duties, taxes and customs charges already paid cannot be refunded by us.
Cancellation before shipping
You can cancel your order, or remove one or more products from it, until it has been shipped. Write to us as soon as possible at shop@gianpiocappucci.it: if your order has not yet left, we will refund you in full.
Damaged, defective or incorrect products
Please check your parcel as soon as you receive it. If a product is damaged, defective or different from what you ordered, take photos of the packaging and the product and write to us within 48 hours of delivery: we will offer you a replacement or a refund. In any case, the 24-month legal guarantee of conformity from delivery provided for by the Italian Consumer Code still applies.
Adverse reactions
If you notice an adverse reaction after using one of our products, stop using it and write to us: your report will be handled in accordance with cosmetics regulations.
Exchanges
We do not offer direct exchanges. If you would like a different product, you can return the one you received, if it is still sealed, and place a new order.
Contact
For withdrawals, returns, cancellations or damaged products, write to shop@gianpiocappucci.it.
This policy does not limit the rights granted to you by law as a consumer.
Withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To: M.H.P. S.R.L., Piazza Giacomo Matteotti 4, 80053 Castellammare di Stabia (NA), Italy – shop@gianpiocappucci.it
I hereby give notice that I withdraw from my contract of sale of the following goods:
– Order number:
– Products:
– Ordered on / received on:
– First and last name:
– Address:
– Signature (only if this form is sent on paper):
– Date: